tag:blogger.com,1999:blog-6444639642303624847.post5592153662826986..comments2008-10-24T08:39:26.733-04:00Mel Lesterhttp://www.blogger.com/profile/01885787845207354779noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6444639642303624847.post-89565253839274811652008-10-24T08:39:00.000-04:002008-10-24T08:39:00.000-04:00Hey Mark,<BR/><BR/>I plan to post something on getting client feedback in the near future. But you can check out the article "Soliciting Client Feedback" on my website. You're right about conventional surveys as a sole or primary source of feedback. But I've had good success combining "informal" feedback through periodic conversation with the client by a third party (other than the PM), supplemented with a questionnaire to get more measurable data to track service trends.<BR/><BR/>Thanks for the feedback!<BR/><BR/>MelMel Lesterhttp://www.blogger.com/profile/07365741168597409377noreply@blogger.comtag:blogger.com,1999:blog-6444639642303624847.post-35964909510802037862008-10-24T00:40:00.000-04:002008-10-24T00:40:00.000-04:00Mel, how do you invoke and attract meaningful feeback? Conventional surveys don't seem to work very well (or do they?)Mark Buckshonhttp://www.blogger.com/profile/16968597544299489425noreply@blogger.com